Shipping & Returns

Domestic

We exclusively use UPS for all domestic shipments to ensure reliable delivery and shipment protection.

Changing Your Shipping Address

Once an order has been placed, we are unable to modify the shipping address. Please double-check that all information is correct during checkout. Incorrect details may result in order cancellation. For questions, contact us at felt@feltshowroom.com.

Returns & Refunds

All sales are final. Due to the fragile and one-of-a-kind nature of our items, we do not offer returns, refunds, or exchanges. We strive to present each piece as accurately as possible, but if you have any questions about sizing, fabric, or condition, please contact us at felt@feltshowroom.com before making a purchase.

Damaged Items & Delivery Issues

All sales are final. If you believe your order arrived with damage that was not previously disclosed, you must notify us within 24 hours of delivery. Please include a detailed description of the issue along with clear photos of the item and its original packaging. Do not return the item unless authorized by Felt. We will review the information provided and determine whether further action is appropriate.