Shipping & Returns

Domestic

Felt is not responsible for shipping delays caused by postal service operations.
For USA, all orders are shipped via USPS Ground Advantage, with shipping rates calculated at checkout. Estimated delivery times range from 1 to 10 business days, depending on your location.

Changing Your Shipping Address

Once an order has been placed, we are unable to modify the shipping address. Please double-check that all information is correct during checkout. Incorrect details may result in order cancellation. For questions, contact us at felt@feltshowroom.com.

Returns & Refunds

All sales are final. Due to the fragile and one-of-a-kind nature of our items, we do not offer returns, refunds, or exchanges. We strive to present each piece as accurately as possible, but if you have any questions about sizing, fabric, or condition, please contact us at felt@feltshowroom.com before making a purchase.

Damaged Items & Delivery Issues

If your order arrives with damage not previously disclosed, you must notify us within 24 hours of delivery. Include a detailed description of the issue along with clear photos. Please do not return the item until we’ve reviewed your case and provided return authorization. Returns must be initiated promptly once an issue is identified.